Refund and Cancellation Policy

Scope of Policy

This policy applies to all users who subscribe to paid services on our platform.

Refund Eligibility

Refunds may be provided under the following circumstances:

• If the payment was made incorrectly due to technical errors.
• If the service was not delivered as promised.
• If you cancel your subscription within the eligible refund period (e.g., 7 days).

Non-Refundable Items

Refunds will not be provided for:

• Partially used subscriptions or services.
• Free or promotional services.
• Services canceled after the eligible refund period.

Cancellation Policy

Users may cancel their subscription by contacting our support team at: support@prodigygenius.in. Cancellations will take effect immediately, but refunds will be processed as per this policy.

Refund Process

To request a refund, follow these steps:

1. Contact our support team with your transaction details.
2. Provide a valid reason for the refund request.
3. Allow 7-10 business days for us to process your request.

Refunds will be credited to the original payment method unless otherwise specified.

Policy Updates

We reserve the right to update this policy at any time. Any updates will be reflected on this page, and significant changes will be communicated to users.